Question 1

Can I bring my own designs or files for CNC work?

Accepted Answer

Absolutely, the best file formats for us would be dxf, stl, or pdf, but we can work from other formats as well, including just an image.

Question 2

What kind of CNC projects can you do?

Accepted Answer

Our CNC has a 4’x8’ bed, and a fourth axis rotary cutter. With this, we can cut any wood, mdf, or even some plastics.

We can work with most materials to do 3D carvings, engravings and even non-asymmetric spindles.

Question 3

What other machinery do you have in the shop?

Accepted Answer

We have a full wood shop complete with machinery like planers, shapers, joiners, miter saws, table saws, router tables, and more! In addition, we have a metal shop with a CNC plasma table, benders, band saws, welding equipment, and a forge.

Question 4

Do you only work with wood?

Accepted Answer

We mostly work with wood, but we also have a metal shop where we can work with various metals as well!

Question 5

Can I drop in to see my project in progress?

Accepted Answer

We usually prefer people don’t see their project while it’s in progress. When we design, we provide you with computer renderings to show you how your project will turn out. We like for you to see the end result and not the process in between.

Question 6

What types of projects do you take on?

Accepted Answer

Anything! We love the ability to get creative and come up with new processes to make everything possible. Some examples of previous projects we’ve completed include, but are not limited to, entry doors, built-in bookcases, bathroom vanities, kitchen cabinets, murphy beds, TV stands, bedroom furniture sets, tables, and much more!

Question 7

Do you offer free quotes?

Accepted Answer

Yes, we will usually come visit the space where you would like the potential project and we can give you a rough estimate then.

Question 8

How far in advance should I book?

Accepted Answer

Depending on how much is involved in your project, we would say about 2-3 months at minimum.

Question 9

Can I visit your workshop?

Accepted Answer

Of course! We love to get visitors and show people what we do. Feel free to contact us to schedule a visit!

Question 10

Do you deliver or install finished pieces?

Accepted Answer

Yes, we can deliver your project directly to your location. For smaller pieces, we’re often able to handle the installation ourselves, but it can depend. For larger or more complex projects, we partner with trusted contractors to ensure your piece is installed safely and professionally.

Question 11

What if I already have a design or drawing?

Accepted Answer

We can build anything you like, exactly how you like! There may be tweaks when figuring out how to construct it best, but we will work with you to make it what you want!

Question 12

What if I’m not sure exactly what I want?

Accepted Answer

No problem! We are only half of the design team; the other half is you! Find some images of things you like, or even things you don’t like; every yes and no is a step closer to your custom build. We will listen and work with every element you like and maybe offer some ideas you never thought of. With our modeling software, we are able to give you a realistic idea of what your project will look like in your intended space.

Question 13

What does custom mean?

Accepted Answer

While many places offer you selections of colors and materials, we believe custom means exactly that: every aspect is what you want it to be, including matching a finish to your specification. Everything is made from scratch to be exactly what you want.

Question 14

What is your lead time?

Accepted Answer

Lead times vary depending on many factors like the size and complexity of your project, as well as the availability of materials. Once we discuss the details of your build, we can provide you with a more accurate timeline.

Question 15

What is custom millwork and how is it different from carpentry?

Accepted Answer

Millwork are precision-built architectural elements—built-ins, panels, and casework—fabricated in our shop. Carpentry is broader on-site construction and installation.

Question 16

Do you offer both wood and metal fabrication in Pittsburgh?

Accepted Answer

Yes. We design and build pieces that combine hardwood with steel or aluminum—tables, frames, bases, and architectural details.

Question 17

Can you match existing finishes or architectural details?

Accepted Answer

We color-match stains and paints, replicate profiles with CNC or custom knives, and test samples until the finish matches your space.

Question 18

What metals do you work with and how are they finished?

Accepted Answer

Mainly steel and aluminum. We can powder-coat, paint, oil, or clear-coat, and we prep surfaces to ensure adhesion and a clean look.

Question 19

Can you combine steel with hardwood for furniture or built-ins?

Accepted Answer

Yes. We engineer joints and tolerances so wood movement and metal rigidity work together for long-term stability.

Question 20

How do you protect metal parts from rust and wear?

Accepted Answer

Proper prep, primer, and finish. For steel we add a protective coating; for outdoor pieces we recommend galvanized or powder-coated options.

Question 21

What is custom cabinetry vs prefabricated?

Accepted Answer

Custom is built to your exact sizes, materials, and finish for a perfect fit. Prefab uses fixed sizes and limited options.

Question 22

How do you ensure a perfect fit for built-ins?

Accepted Answer

We site-measure, model clearances, and dry-fit parts in the shop. On install, we scribe to walls and floors so gaps disappear.

Question 23

What materials do you use?

Accepted Answer

Furniture-grade plywood and hardwoods (no particle board). We select species and thickness for strength and a long service life.

Question 24

What finishes and styles can I choose?

Accepted Answer

Stains, paints, clear coats, and specialty finishes. Styles range from modern slab fronts to classic framed doors with custom profiles and hardware.

Question 25

Do you handle design or can you work from my plans?

Accepted Answer

Both. We can design from scratch with renderings, or build from your architect/designer’s drawings.

Question 26

How are drawers and doors built?

Accepted Answer

Dovetail or box-joint drawers with soft-close slides; soft-close, adjustable hinges on doors. We spec pro-grade hardware.

Question 27

Do you remove old cabinets and handle installation?

Accepted Answer

Yes. We demo as needed, coordinate disposal, and install the new cabinetry with our team or trusted partners.

Question 28

What’s the typical timeline?

Accepted Answer

After approvals, small built-ins run ~3–6 weeks. Full kitchens vary by scope and material lead times. We’ll give you a firm schedule up front.

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